Updated Terms and Conditions (2025)

Thank you for choosing our services! By proceeding with any service provided by our company, you are

agreeing to the terms and conditions outlined below.

⏰ Office Hours of Operation

We are available to assist you during the following hours:

Monday–Friday: 7:30 AM – 6:30 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Closed

Messages received outside these hours will be answered on the next business day. Your inquiries are important to

us, and we strive to respond promptly within our working hours.

💳 Deposits & Booking

Due to last-minute cancellations and limited staff availability, we require a 50% deposit to reserve any new initial

cleaning appointments. This deposit secures your time slot and ensures fair scheduling.

Refunds: Deposits are refundable only if cancellation is made with at least 24 hours’ notice (during business

hours).

🛡 Safety Precautions

To ensure the safety of our staff and clients:

Weapons: Any firearms or weapons must be securely stored in a safe location during our visit. Our teams are not

trained to handle or work around unsecured weapons.

We appreciate your cooperation in creating a safe environment for everyone.

🏥 Health & Safety Measures

We are committed to minimizing the risk of illness transmission.

If anyone in your household is experiencing flu-like or contagious symptoms, please inform us in advance.

Precaution: We may ask that symptomatic individuals wear a mask while our team is present, or remain isolated

in a room that will not be cleaned that day.

These efforts help protect both our staff and your household.

📅 Holiday Schedule

Our team will not be working on the following holidays:

Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day & the Friday after
Christmas Day
New Year’s Day (January 1st)

If your cleaning falls on one of these dates and you would like rescheduling that week, please notify us at least

two weeks in advance so we can attempt to accommodate your request.

❌ Cancellation Policy

Cancellations made at least 24 business hours prior to your scheduled cleaning will not incur in any charges.

However, same-day cancellations may result in a 100% charge of your total cleaning cost. Thank you for your

understanding and cooperation.

💳 Payment Terms & Policies

We offer flexible payment options to make your experience seamless and convenient:

Payment is required at the time of service. We also offer autopay by credit card for a hassle-free experience.

A $10 late fee will apply if payment is not received within 5 days of the service date. An additional $1 per day

will be charged for each day beyond that period.

A $35 fee will be charged for any returned checks.

If an invoice remains unpaid after 45 days with no communication or arrangement, the account will be referred

to collections. All associated collection fees will be the responsibility of the customer.

💰 Payment Processing Fee Policy

We provide several payment methods to offer you flexibility:

Credit/Debit Card & Venmo: Subject to a 2.9% transaction fee.
Zelle: No transaction fee. Payments can be sent to zellechase.financial@gmail.com.
Check or Cash: No transaction fees apply.

📈 Rate Adjustments

We strive to maintain competitive and transparent pricing. However, we reserve the right to adjust rates

annually in alignment with industry standards and economic factors. Any price changes will be communicated in

advance.

🧹 Getting Ready for Your Cleaning

No need to clean before we arrive, but please pick up personal items (clothes, toys, etc.) from the floors and

counters. This allows our team to focus on detailed, high-quality cleaning rather than organizing or relocating

items.

⚠ Please note: Our teams are not permitted to:

Wash or put away dishes
Do laundry or fold clothes
Clean garages
Move or organize personal belongings

🧷 Team Safety Guidelines

Your safety, and that of our team, is a top priority.

Please avoid using the stovetop or oven just before or during our visit to prevent burns and accidents.

Needles, syringes, or sharp materials must be safely stored in puncture-proof containers or removed from

accessible areas.

Our staff uses a 2-step ladder and are not permitted to use taller ladders for safety reasons.

✅ Quality Assurance Guarantee

We are committed to exceptional service, and your feedback helps us get better every day. If our service ever

falls short of your expectations, please report any issues within 24 hours of your appointment.

We will gladly return during business hours (within that 24-hour window on business days) to address and

correct any concerns, at no additional cost to you.

If you're unavailable during that timeframe, we’ll resolve the issue at your next scheduled visit.

Please note: Because we offer a complimentary re-cleaning within 24 hours, we do not provide discounts on

services.

Your satisfaction is our top priority, and we’re committed to making every experience a positive one.

💬 Referrals & Rewards

We truly value your trust and word-of-mouth! As a thank-you:

Refer a friend or neighbor who becomes a client and receive 15% off your next cleaning.

There is no limit, the more you refer, the more you save!

🧼 The Ideal Cleaning Setting

The best cleaning experience happens when no one is home, allowing our team to work efficiently and without

interruption. While we understand this isn’t always possible, we kindly ask that you minimize distractions during

our visit:

Try to schedule cleanings on days with fewer people present.
Please secure pets and keep children in a separate area while we are working. We use professional

equipment and cleaning products that may not be safe for children.

🐾 Pets Policy

We’re pet-friendly and love your furry family members! That said, for the safety of your pets and our team,

please:

Secure pets that may pose a threat or be reactive to unfamiliar people or noises.

If possible, keep pets in a crate or confined space to reduce stress for both your pet and our staff.

Please note that we do not clean pet accidents such as feces or urine.

We’re committed to creating a safe and respectful environment for your pets and our team.

⛓💥 Breakage Policy

While we do everything we can to avoid accidents, occasional breakage can occur. Our policy is designed to

promote transparency and fairness:

Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “booby traps”.
Please move fragile or valuable items (like collectibles or glassware) to a location we do not clean, or request that we skip that area.
We do not clean inside china cabinets, wet bar shelves, or curios.

In the event of breakage:

Items valued over $25 require verification before reimbursement or replacement.
We may coordinate repairs through a professional restoration company.
Please report any breakage within 24 hours, and keep the item for inspection.

🧽 Our Services Include:

Move-In / Move-Out Cleanings
Post-Construction Cleanings
Deep Cleaning / Spring Refresh
Maintenance Services
Interior Fridge & Oven Cleaning
Commercial / Office Cleaning